Terms & Conditions

1. Who we are

These Terms & Conditions ("Terms") govern your use of Practice Commander (the "Service"), provided by Alphonso Jones, trading as Practice Commander ("we", "us", "our"). By creating an account, signing in, or using the Service, you agree to these Terms.

2. The Service

Practice Commander is a web application that helps coaches plan, share, and run practice schedules. We provide the Service on an ongoing basis but do not guarantee uninterrupted or error-free operation.

3. Your account

• You must provide accurate information and keep it up to date.
• You are responsible for keeping your password confidential and for all activity under your account.
• You must be of legal age, or have authority to bind your organization, to use the Service.

4. Acceptable use

You agree not to:

• use the Service for any unlawful, fraudulent, or harmful purpose;
• infringe anyone's intellectual property or privacy rights;
• upload malware, probe, scrape, or otherwise interfere with the Service's security or operation;
• reverse engineer, resell, or redistribute the Service.

5. Intellectual property

The Service, including all software, branding, and content we provide, is owned by us and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you have purchased.

6. Subscriptions, billing & cancellation

Paid plans are billed monthly or annually in advance and automatically renew at the end of each billing period until cancelled. You may cancel at any time from your Billing page.

Monthly plans: to avoid being charged for the next month, you must cancel at least 30 days before your next renewal date. Cancellations made inside that 30-day window will take effect at the end of the following billing period.

When your subscription ends, your access to create, edit, and run new schedules will be removed. Your existing data will remain available read-only for a reasonable period before deletion.

7. Refund policy

We offer a 14-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 14 days of your order date. Refund requests outside this window are at our discretion and are generally not granted, except where required by law.

Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net or contact us at our support page.

8. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation, and refund mechanics are also governed by Paddle's Buyer Terms.

9. Suspension & termination

We may suspend or terminate your access if you materially breach these Terms, fail to pay, present a security or fraud risk, or repeatedly violate our policies. You may close your account at any time by contacting support.

10. Disclaimers & liability

To the fullest extent permitted by law, the Service is provided "as is" without warranties of any kind, including merchantability or fitness for a particular purpose. We are not liable for indirect, consequential, or special damages (including loss of profits, data, or goodwill). Our aggregate liability is capped at the fees you paid in the 12 months preceding the claim. Nothing in these Terms limits liability that cannot be excluded by law (such as for fraud, death, or personal injury).

11. Changes

We may update these Terms from time to time. Material changes will be brought to your attention. Your continued use of the Service after changes take effect means you accept the updated Terms.

12. Contact

Questions about these Terms? Reach us at our contact page.